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A+ rating with Better Business Bureau


1. How does the chocolate cascade fountain work?

Inside the fountain is a specially made stainless steel "corkscrew" that rotates and brings the chocolate from the base to the opening at the top of the Chocolate Cascade Fountain, then flows back down into the basin.

2. how long can the chocolate cascade fountain run for?

The fountain could be used to feed limitless amounts of people. The fountain can be replenished with chocolate at any time during the event. 

3. How many people does the fountain serve?

The small fountain feeds up to 100 people, medium fountain up to 500 and the large fountain up to 800 people. Keep in mind that more chocolate may be added throughout the event if needed.

4. WHAT can be dipped in the chocolate cascade fountain?

We will work with you and/or your caterer to provide the most delicious array of food to be dipped into the chocolate. If you are using a caterer, please provide us with their name and number and you may also provide them with ours. We will coordinate between the caterer and you to decide the best dipping snacks for your event, be it strawberries, pineapples, pretzels, marshmallows, or anything else you would think to dip into the melted chocolate. If you are not using a caterer we can provide a wonderful array of dipping delights for an additional fee.

5. WHAT kind of chocolate is used?

The finest chocolate you can get that flows perfectly in our fountains. This is real important for the taste, consistency of the flow and of course the appearance.

6. WHAT is the size of the chocolate cascade fountain?

The fountain stands at various height (23", 27", 29" or 40"). We recommend a table which would hold approximately 150 lbs including dipping food.

7. do i have to set up, tear down and clean up the chocolate cascade fountain?

No, leave all the set up, tear down and clean up to Chocolate Cascade Heaven. We will need at least 1 hour prior to the event to set up and at least 30 minutes after the event to clean up. The chocolate fountain cannot be run outside.

8. how long can i have the chocolate cascade fountain at my event?

The initial cost includes 2 - 2.5 hours of service. If you know ahead of time that you want to have the fountain longer, you may request additional time for a nominal fee ($25.00 per half hour). If the request is made at the event, the additional fee is due at the time of the request.

9. WHAT are the table and electrical requirements?

It must be very sturdy (must hold 150 lbs) and level for the fountain to operate properly. The Chocolate Cascade Fountain requires a grounded, 120 volt electrical outlet with 15 amp within 10 feet of where the fountain will be located. Either you or your event facility should provide color coordinated table linens for the table holding the fountain.

10. do you provide the decorations around the chocolate cascade fountain?

The Chocolate Cascade Fountain itself is an eye catcher especially with all the wonderful treats surrounding the flowing chocolate. The table linens should be provided by you or your event location. We also provide decorative tulle around the fountain.

11. do you require reservations and a deposit?

Yes! We require a completed contract and a non-refundable $250.00 deposit at the time of the booking to hold your event date. The remaining balance owed is due 30 days prior to the event.